Orders:

• We are happy to accommodate last-minute orders based on our availability.

• If you have any specific requests or dietary restrictions, please let us know and we will do our best to accommodate them.

• If you have any allergies, please inform us before confirming your order.

• Once a quote has been confirmed, minor modifications are possible, but major modifications will be subject to additional fees.

Pick Up:

• Please make sure to pick up your products at the scheduled time. If you are running late, please inform us as soon as possible.

• Once you have picked up your order, we are not responsible for any damage or issues that may occur.

Payments / Refunds / Cancellations:

• To confirm your order, we require a 50% deposit.

• We can issue a full refund up to one week before the scheduled pickup date, or if the order has not yet been started.

• We reserve the right to refuse or cancel an order at any time.

• We may need to cancel an order due to unforeseen circumstances, in which case we will issue a full refund.

• We do not issue refund for any damage caused after the order has been picked up.

Design / Ingredients:

• All of our products are made from scratch using the highest-quality ingredients available and are not overly sweet..

• Our cakes are typically covered in whipped cream or buttercream, and we use fondant sparingly for decorations only.

• While we strive to make your order as close to your specifications as possible, please understand that the final product may not look exactly like the reference images you provide.

• All of our products are edible, but please let us know if you have any special requests or requirements.

• Tiered cakes are supported with straws, dowels, or skewers, which should be removed before serving.

• You may choose multiple flavors for tiered cakes.

Cake Care:

• Please avoid leaving your products out in direct sunlight or high temperatures, next to oven or kitchen counters as this can cause melting or distortion.

• When transporting your products, please keep them at a cool temperature.

• Make sure you get the cake to room temperature right before the serving.

• Avoid storing the cakes in a humid environment, as this can cause the frosting to melt or the decorations to become soft or mushy, so please store them in a cool, dry place.

• To prevent the cake from sweating or becoming too moist, let it come to room temperature slowly and naturally. Do not leave it outside or in a hot car, as this can cause condensation to form on the surface of the cake.

Be Kind:

• We put a lot of time and effort into creating your products and expect our customers to treat us with respect and kindness.

• As a home-based business, we appreciate your understanding that we cannot accommodate last-minute changes or additions to your order upon pickup.

• Please be respectful and kind in your interactions with us, and we will do the same.

• We appreciate your business and will always do our best to ensure that you are satisfied with your order.